Senior Customer Success Manager

The role

You will serve as the primary guide and strategic partner for customers throughout their entire lifecycle. You will help customers unlock the full potential of the AI-powered platform to achieve business goals.

What you will do

• Collaborate on customized success plans that drive measurable business value.
• Act as the primary point of contact for your portfolio.
• Develop strong connections with key stakeholders through regular strategy calls and proactive outreach.
• Manage the renewal process for designated accounts.
• Identify upsell and cross-sell opportunities.
• Connect customers with internal and external resources to resolve inquiries.
• Collaborate with Product, Support, and Sales teams.
• Educate customers on product updates and best practices.

Required qualifications

• 5+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
• Ability to build strategic relationships at various levels, both internally and externally.
• Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
• Highly organized, process-oriented, and capable of working to strict targets and deadlines.

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with a company match
• Equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
• Flexible paid time off
• Generous parental leave
• Life and disability insurances

About the company

LinkSquares is a Boston-based, AI-powered CLM SaaS leader. They automate the contracting process for legal, finance, and HR teams.