Client Success Manager

The role

The Client Success Manager is a campaign strategist and relationship manager. This person will develop omni-channel marketing campaigns and manage client projects using Liaison's enrollment marketing software.

What you will do

• Understand client needs and develop omni-channel marketing campaigns.
• Deliver customer experience, manage relationships, and identify upsell opportunities.
• Lead client meetings and manage client expectations.
• Create and maintain campaign production timelines.
• Translate contract details into project components and monitor billing/invoicing.
• Collaborate with Enrollment Marketing division teams.
• Manage multiple priorities and maintain high-quality results.
• Learn software and technology quickly.
• Take initiative and improve processes.
• Maintain understanding of higher education trends and marketing strategy.

Required qualifications

• Bachelor's degree
• Minimum of 3 years of relevant experience in account management or other client-facing positions
• Track record of successfully managing multiple priorities and maintaining high-quality results
• Experience with project management and/or marketing automation platforms
• Understanding of marketing strategy and communications flow
• Ability to learn software and technology quickly
• Attention to detail
• Willingness to take initiative, think critically, and improve processes

Nice to have

• Master's degree
• Experience in the higher education industry
• Knowledge of higher education market
• On-campus work experience

About the company

Liaison has helped higher education institutions build better, more diverse classes for three decades. The company provides the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.