Premier Services Specialist

The role

The Premier Services Specialist executes requests for higher education clients. You will provide support through package upgrades, configuration work, training, and consultative sessions.

What you will do

• Consult with clients regarding business and operational processes to determine technology solutions.
• Implement or update configurations in clients Salesforce instances for TargetX and Salesforce products.
• Create or update Salesforce automations via Process Builders, flows and/or formula fields.
• Manage Visualforce pages and Apex classes as required for TargetX products.
• Set security parameters via profile provisioning or permission set creation and assignment.
• Complete data migrations and integrations via DataLoader and Informatica.
• Develop training material and conduct client trainings on TargetX and Salesforce tools.
• Manage system upgrades including outreach, scheduling, configuration, testing, and issue resolution.

Required qualifications

• Bachelor’s degree from an accredited college or university.
• Experience in a higher education setting specifically within the admissions and student success departments.
• Familiarity with and experience utilizing and configuring on the Salesforce platform.
• Obtained Salesforce Administrator Certification within 6 months of employment.
• Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite.
• Excellent analytical reasoning, problem solving, and multitasking skills.
• Excellent written, communication, and presentation skills.
• Demonstrated ability to resolve issues and maintain strong client relationships.
• Ability to demonstrate an owner’s attitude toward customer issues.
• Ability to prioritize multiple tasks with varying deadlines.
• Proactive and energetic attitude.
• Ability to work independently and collaboratively while working in a remote environment.

About the company

Liaison has helped higher education institutions build better, more diverse classes for three decades. They provide the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.