Salesforce Administrator

The role

The Salesforce Administrator administers, maintains, and enhances the internal corporate Salesforce organization. This role translates business requirements into Salesforce solutions through configuration, automation, data management, and reporting.

What you will do

• Administer user licenses, roles, profiles, permission sets, and public groups
• Configure and maintain custom objects, fields, page layouts, record types, and settings
• Gather and document stakeholder requirements and coordinate testing
• Resolve Salesforce support requests and troubleshoot issues
• Collaborate with the internal Salesforce governance team
• Provide user training and maintain training materials and documentation
• Maintain data quality through validation rules and duplicate management
• Create and maintain reports and dashboards
• Monitor org health, manage sandboxes, and coordinate testing and deployment
• Maintain Salesforce-side integration configurations and troubleshoot synchronization issues

Required qualifications

• Bachelor's degree from an accredited college or university or equivalent relevant professional experience
• 4+ years of hands-on Salesforce administration experience, including configuration, Flow, data management, reporting, and release management
• Working knowledge of Salesforce security, access controls, monitoring, and audit capabilities
• Experience troubleshooting integrations and collaborating with IT, developers, and vendors
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work independently, prioritize competing demands, and build effective stakeholder relationships
• Demonstrated integrity, accountability, and alignment with Liaison’s core values

Nice to have

• Salesforce Administrator certification
• familiarity with Salesforce AI capabilities
• higher-education experience

About the company

Liaison has helped higher education institutions build better, more diverse classes for three decades. The company provides the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.