ServiceNow Business Analyst

The role

You will lead requirements gathering and process design for federal agency clients. You will act as a bridge between federal business stakeholders and technical development teams to translate mission requirements into ServiceNow solutions.

What you will do

• Lead client workshops and focus groups to elicit, analyze, and document business requirements.
• Translate business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
• Conduct gap analysis between legacy processes and ServiceNow Out of the Box functionality.
• Collaborate with the Agile Coach to design and distribute new Agile processes and SOPs.
• Review user stories and requirements for accuracy, completeness, and ambiguity.
• Provide guidance and mentorship to junior developers and junior analysts.
• Conduct peer reviews of functional designs and test scripts.
• Develop process maps, workflows, and data models.
• Advise government stakeholders on ServiceNow best practices.
• Collaborate with System Architects to ensure functional designs are technically feasible.

Required qualifications

• U.S. Citizenship
• Ability to obtain and maintain a Secret Level security clearance.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5+ years of experience as a Business Analyst.
• At least 3 years dedicated to the ServiceNow platform.
• Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
• Experience working in an Agile/Scrum environment.
• Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
• Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
• Proficiency in Visio, LucidChart, or similar tools for process mapping.
• ServiceNow Certified System Administrator (CSA)

Nice to have

• ITIL v4 Foundation (or higher).
• Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

About the company

LightFeather is a purpose-driven team that delivers innovative, mission-critical solutions.