Senior ServiceNow CMDB Engineer

The role

This person will design, build, and optimize ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications. They will work with stakeholders to translate business needs into scalable technical solutions.

What you will do

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows
• Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules
• Establish and maintain CMDB health, data quality, and governance practices
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
• Support ongoing improvements and optimization of core ITSM modules
• Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub
• Participate in client calls and technical design discussions
• Execute unit, integration, and regression testing
• Maintain update sets, release documentation, and technical design records
• Identify risks, dependencies, and design gaps early in the development lifecycle

Required qualifications

• Active Secret or higher clearance
• 5+ years of hands-on experience developing and configuring on the ServiceNow platform
• Experience implementing or maturing a CMDB, including Discovery and data reconciliation
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience building Service Catalog items, workflows, and integrations
• ServiceNow Certified Application Developer (CAD)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people

Nice to have

• ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping
• Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience with release coordination, version control, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF)

About the company

LightFeather is a purpose-driven team that delivers innovative, mission-critical solutions.