Senior Solutions Engineer - Presales

The role

As a Senior Solutions Engineer, you will lead technical discovery, deliver demos, and shape solutions for hotel groups and chains across EMEA and APAC. You will work with Sales, Services, Product, and Engineering to prove the return of Lighthouse technology.

What you will do

• Run technical discovery with Sales to understand business drivers and technical requirements
• Deliver technical presentations and demos across the product portfolio
• Lead RFP and RFI responses from start to finish
• Use AI tools to prepare for discovery, tailor demos, and speed up RFP and RFI responses
• Build custom dashboards in Google Looker using Salesforce data
• Write Statements of Work for customized product development
• Work with Implementation, Support and Customer Success on deliverability and timelines
• Deliver training and product support to customers, partners and internal stakeholders
• Share field feedback with Product Management
• Keep management informed with activity reports, bid reviews, forecasts and progress against KPIs

Required qualifications

• 5–7+ years of experience in solutions engineering, presales or a similar technical, customer-facing role
• Knowledge of hospitality commercial functions including revenue management, sales, distribution and data analytics
• Knowledge of how RMS, PMS and CRS fit together
• Experience running discovery, demos, proof-of-value, and completing RFPs and RFIs
• Ability to scope a solution and estimate time and resources reliably
• Understanding of integration methods, data transfer, solution architecture and data visualization
• Understanding of SaaS and DaaS delivery models
• Clear communication in writing and in person
• Ability to juggle several priorities and work with APAC customers
• Ability to adopt and use AI tools as a core part of work

Nice to have

• Experience with Looker or other BI tools
• Experience with Salesforce

Benefits

• Flexible working environment: Work from home or at one of our global offices
• Flexible time off
• Alan Healthy benefits: 160€/month for food or nursery
• Payflow App: Access your earned salary in advance at no cost
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery
• Wellbeing support: Subsidized up to 80% ClassPass subscription
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents
• Collaborative team
• Career development: Workshops, frameworks, tools, training, and processes
• Impactful work
• Competitive compensation
• Referral bonuses

About the company

Lighthouse is a hospitality AI platform that transforms hotel data into real-time intelligence. The company has over 850 teammates across 35 countries and serves tens of thousands of hotels globally.