Project Manager

The role

The Project Manager owns the end-to-end SaaS onboarding and implementation journey for new and expanding customers. You will guide dealerships through the subscription lifecycle from pre-launch configuration to post-implementation optimization.

What you will do

• Lead structured onboarding projects for new SaaS subscribers.
• Configure and customize the DMS platform to align with dealership workflows.
• Conduct data migration planning and verification.
• Run verification sessions to confirm client understanding and configuration accuracy.
• Manage concurrent implementation projects using project management tools.
• Monitor and maintain personal project backlogs.
• Prepare and distribute regular implementation status reports.
• Document customer configurations and implementation decisions.

Required qualifications

• Bachelor’s degree in Business, Information Systems, or a related field.
• Demonstrated experience managing SaaS implementation, onboarding, or customer success projects in a B2B environment.
• Excellent time management and organizational skills.
• Comfort working with cloud-based platforms, CRMs, and project management tools (e.g., Salesforce, Jira, Asana, or similar).
• Availability to work periodic weekends and after-hours during critical go-live windows.

Nice to have

• PMP Certification or equivalent project management credential.
• Experience in SaaS metrics, subscription lifecycle management, or recurring revenue environments.
• Accounting degree or equivalent experience.
• Familiarity with dealership management systems, automotive retail, or powersports industries.

About the company

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries. Their Dealer Management Solution enables dealerships to optimize end-to-end business operations.