Key Holder

The role

You will lead the team at the Short Hills Mall store. You will help guests with the bead-your-own experience and support store operations.

What you will do

• Work alongside the Store Manager and Assistant Store Manager to inspire and motivate the team.
• Open and close independently.
• Host and manage in-store beading appointments, events, and parties.
• Help find partners to do events with and assist with planning in-store events.
• Monitor inventory levels, assist with backstock, and help with visual merchandising.
• Help train and develop Sales Associates.
• Introduce new products, personalize recommendations, and create moments.
• Answer guest questions, assist with transactions, and handle in-store issues.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• Handle inventory intake, clienteling, and KPIs.

Required qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills.
• Passion for beading, styling, and capturing fun content in-store.
• Stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• Believe in Little Words Project’s mission.

About the company

Little Words Project is a brand focused on spreading kindness every day.