Key Holder

The role

You will lead the team at the Boston store and engage with guests. You will manage in-store beading experiences, assist with inventory, and support store operations.

What you will do

• Work alongside the Store Manager and Assistant Store Manager to inspire and motivate the team
• Open and close independently
• Host and manage in-store beading appointments, events, and parties
• Help find partners to do events with and assist with planning in-store events
• Monitor inventory levels, assist with backstock, and help with visual merchandising
• Help train and develop Sales Associates
• Introduce new products, personalize recommendations, and create moments
• Answer guest questions, assist with transactions, and handle in-store issues
• Assist at the bead bar, tie bracelets, and fulfill custom orders
• Handle inventory intake, clienteling, and KPIs

Required qualifications

• 2+ years of retail or customer service experience
• Strong communication and interpersonal skills
• Passion for beading, styling, and capturing fun content in-store
• Stay cool under pressure and find solutions with a positive attitude
• Ready to jump in, support the team, and help wherever needed
• Able to work weekends and holidays
• Believe in Little Words Project’s mission

About the company

Little Words Project is a brand focused on spreading kindness every day.