Senior Product Manager, AI Call Intelligence

Anywhere, USA. Posted a month ago

The role

This Senior Product Manager will own the end-to-end lifecycle for the AI Call Intelligence product line. You will manage call capture, transcription, summaries, and the shipping of AI voice agents and agentic workflows.

What you will do

Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
Set the roadmap for call capture, transcription, and AI-generated summaries.
Define how conversational insight lands in the platform.
Ship AI voice agents for inbound and outbound use cases.
Own the agentic workflows those calls trigger, including guardrails and evaluation standards.
Build the QA and coaching experience including call scoring and manager review tooling.
Lead client discovery and beta programs.
Run market and competitive research.
Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM.
Drive adoption and measure success through data-driven insights.

Required qualifications

5+ years in product management within B2B SaaS or workflow automation platforms.
2+ years managing AI, ML, or data-intensive products.
Proven success leading cross-functional delivery and working directly with clients or external partners.
Experience shipping products built on unstructured or probabilistic data.
Hands-on experience with conversational or agentic AI.
Experience translating business goals into technical execution.
Excellent communication and stakeholder management skills.
Strong organizational discipline and ability to handle multiple priorities in parallel.

Nice to have

Experience with Salesforce or Salesforce-native applications.
Experience with telephony, VoIP, or contact center platforms.
Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling.
Experience with voice agent or conversational AI frameworks and real-time speech pipelines.
Background in legal or legal tech, fintech, or other complex operational domains.
Familiarity with LLMs, document intelligence, or data extraction workflows.

Benefits

Bonus
Benefits

About the company

Litify helps law firms and corporate legal departments through its AI-native Platform of Action. Headquartered in New York, it provides cloud-based technology, AI-native workflows, and business analytics.