Professional Services Consultant

The role

The Professional Services Consultant works across trial support, implementation, technical consulting, and managed admin services. This role helps prospects reach setup milestones, supports onboarding, performs technical integrations and migrations, and delivers managed admin services.

What you will do

• Monitor active trial accounts and help prospects reach setup milestones
• Provide configuration tips, content upload assistance, and walkthroughs
• Flag high-intent trial accounts to Sales
• Support user setup, content configuration, and admin training for implementations
• Help customers reach go-live readiness on schedule
• Build, configure, and monitor integrations including SFTP, API-based connectors, and Platform Connector
• Support data migration projects including field mapping and validation
• Perform custom coding work using CSS and JavaScript for branding and portal customization
• Identify accounts needing administration help and establish managed-admin needs
• Maintain all documentation in Salesforce

Required qualifications

• Working proficiency in CSS and JavaScript for portal customization and branding work
• Experience with API-based integrations and data migration projects
• Comfortable scoping and configuring technical work
• 3–5 years in customer-facing SaaS support, implementation, onboarding, or renewals
• Comfortable working from data signals
• Familiarity with LMS administration
• Salesforce Planhat proficiency

Nice to have

• Litmos experience strongly preferred

About the company

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. The company is backed by Francisco Partners.