Customer Success Advocate

The role

The Customer Success Advocate serves as a trusted advisor to deliver success and satisfaction to existing customers. The role focuses on driving platform usage and adoption through training, account management, renewals, and identifying growth leads.

What you will do

• Execute and monitor customer health and adoption through onboarding, training, live usage, and long-term relation building.
• Coordinate customer onboarding activities.
• Track and document progress and results from action plans and follow escalation procedures.
• Track, triage, and communicate to internal stakeholders on customer issues.
• Ensure retention of existing clients in given portfolio.
• Drive growth by identifying opportunities for expansion.
• Facilitate renewal process for accounts on portfolio.

Required qualifications

• At least 1 year of work experience
• Experience in account management or sales
• Excellent communication and presentation skills
• Strong training and facilitation skills
• High customer empathy
• Highly personable, analytical, and creative
• Organized with a keen eye for details
• Can work under pressure and with minimal supervision
• Fast learner and can quickly adapt to changes
• Requires working US timezones

Nice to have

• Excellent problem-solving prowess

Benefits

• benefits

About the company

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. It is backed by Francisco Partners.