Part-Time Retail Sales Associate

The role

Retail Sales Associates provide expert cannabis recommendations and service to patients and customers. They manage patient intake, process sales, and maintain store cleanliness.

What you will do

• Model best-in-class service to exceed customer expectations.
• Provide expert cannabis recommendations regarding therapy goals, product effects, potency, dosing, and administration.
• Participate in the patient intake process and maintain patient records.
• Receive, prepare, and complete patient orders and sales using POS.
• Maintain accurate records in accordance with State, local, and federal regulations.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Escalate customer conflict or complaints.
• Maintain the cleanliness of the store on a daily basis.

Required qualifications

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• 1 year in Retail or a related industry where customer service is critical
• Constantly operating a computer and other office machinery
• Strong attention to detail and ability to multitask and manage time effectively
• Excellent communication and organizational skills
• Ability to manage difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level
• Must be able to remain in a stationary position for prolonged periods during the shift
• Ability to assist with lifting stock and materials

Nice to have

• Experience in the Cannabis industry

Benefits

• Employee discount
• Paid time off
• Paid parental leave
• Flexible work arrangements
• 401k enrollment
• Pet Insurance
• Tuition Reimbursement Programs

About the company

Surterra Wellness is a retail brand under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, operating in Florida, Massachusetts, and Texas.