Part Time Lead Retail Sales Associate

The role

The Lead Guide takes ownership of operational tasks and influences others. They provide product expertise and service in retail locations.

What you will do

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty for opening, closing, banking and security of the store.
• Model best-in-class service using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations regarding therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process and maintain patient records while maintaining privacy and confidentiality.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint.
• Maintain accurate records of all activities in accordance with State of Florida Office of Compassionate Use, Florida Statues, and local, state, and federal regulations.

Required qualifications

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years’ experience in Retail or similar industry where customer service is critical
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level
• Must be able to remain in a stationary position for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

Nice to have

• Proven track record of leadership capabilities

Benefits

• Employee discount
• Pet Insurance
• Employee Relief Fund
• community volunteerism through our Parallel Cares program

About the company

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in Florida, Massachusetts and Texas. They aim to pioneer a new paradigm of what well-being can be for all people.