Customer Success Manager

The role

You will partner with customers and internal teams to drive adoption and solve challenges with robotics technology. You will oversee daily site operations, manage deployments, and analyze performance metrics.

What you will do

• Oversee daily customer site operations
• Ensure successful customer deployment and continuous improvement
• Serve as primary point of contact for escalated technical issues
• Coordinate warehouse mapping, preventive maintenance, and system upgrades
• Own the change request process
• Compile and analyze key performance metrics
• Conduct post-project evaluations
• Monitor customer site performance for contractual compliance
• Scale system capabilities to support customer needs

Required qualifications

• Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field
• 5+ years' hands-on experience with 3PL, Warehouse, or logistics operations
• Knowledge of networking and network technology, such as routers, WIFI, switches, and firewalls
• Ability to communicate technical/complex information both verbally and in writing
• Strong ability to manage multiple priorities and respond effectively to urgent or high-pressure situations
• Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
• Self-motivated and able to solve problems independently and in customer settings
• Excellent written and verbal English communication skills

About the company

Locus Robotics builds AI-powered systems and intelligent robots that keep global supply chains running. The company invests in its people and provides opportunities to grow careers while building technology used at global scale.