Implementation Manager, Enterprise

The role

The Implementation Manager, Enterprise owns end-to-end delivery of complex Enterprise implementation programs for large fire and EMS agencies. This senior individual contributor role coordinates delivery teams and manages customer relationships through multi-module, multi-phase deployments.

What you will do

• Own delivery of an assigned portfolio of Enterprise programs from sales transition through go-live.
• Build and maintain program plans in Rocketlane.
• Sequence go-live events around agency operational readiness.
• Publish weekly program status.
• Own change control and validate sales transition.
• Lead engagements involving large, multi-department stakeholder groups.
• Lead change adoption for various constituencies.
• Use AI tooling to remove routine delivery work.
• Deliver against contracted services scope, hours, and fees.
• Surface field-driven enhancement requests to leadership and Product.

Required qualifications

• Seven or more years of customer-facing implementation, professional services, or program management experience in a SaaS environment.
• Strong public safety industry knowledge, with emphasis on fire service operations and EMS.
• Proven ability to lead large, multi-department stakeholder groups.
• Formal project management discipline.
• Demonstrated use of AI tooling within a delivery or program management workflow.
• Experience translating agency operational and regulatory requirements into software delivery scope.
• Excellent executive-level written and verbal communication.
• Experience with Rocketlane or a comparable professional services delivery platform.
• Working knowledge of Microsoft products, including Microsoft 365.
• Ability to travel to customer sites, team events, and company offsites, up to 25 percent.

Nice to have

• PMP, or equivalent professional project or program management certification.
• Experience delivering programs to public sector or government customers.
• Experience delivering within a formal program management or delivery governance function at a SaaS organization.
• Change management certification or formal change adoption methodology experience.
• Working knowledge of Salesforce.
• Direct hands-on experience with Rocketlane.
• Bachelor's degree or equivalent professional experience.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• FSA/HSA
• 401(k)
• Flexible PTO
• Fully remote workplace
• Technology stipend

Before you apply

• Must be authorized to work for any US employer in the United States.
• Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas.
• Hiring is contingent upon candidates successfully passing a criminal background check.
• Locality Media participates in E-Verify.

About the company

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions.