Training Operations Specialist

The role

This person will deliver online and in-person product training to public safety agencies. They will also develop training content including knowledge base articles, release notes, and training videos.

What you will do

• Delivering exceptional customer service during all interactions with customers.
• Conducting online and in-person training.
• Collaborating with customers to maximize their success with First Due's products.
• Delivering intellectually stimulating instruction by considering unique customer needs.
• Identifying and mitigating gaps in customer knowledge.
• Nurturing long-term relationships with customers.
• Creating knowledge base articles, release notes, training videos and other instructional content.
• Serving as a subject matter expert for internal and external customers.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

Required qualifications

• +5 years of firefighting/EMS experience.
• Technical experience managing or implementing software platforms within your fire department.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Experience in adult learning environments.
• Self-directed with strong organizational and time-management abilities.
• Ability to contribute and collaborate as member of a remote-based team.
• Project management experience.
• Demonstrated strong leadership abilities.
• A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues.
• Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
• Ability to build positive and effective work relationships with customers, co-workers, vendors, and others.
• Ability to travel 30% of the time to deliver in-person customer training.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• FSA/HSA
• 401(k)
• Flexible PTO
• Fully remote workplace
• Technology stipend
• Opportunities for advancement

Before you apply

• All applicants must be authorized to work for any US employer in the United States.
• Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time.
• Hiring is contingent upon candidates successfully passing a criminal background check.
• Locality Media participates in E-Verify.

About the company

First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions.