Platform Site Reliability Engineer

The role

This individual contributor will build, scale, and maintain infrastructure, deployment pipelines, and operational systems. The role focuses on improving system reliability, performance, security, and scalability while partnering with Engineering, Product, and Security teams.

What you will do

• Design, implement, and maintain scalable, secure, and highly available cloud infrastructure.
• Build and manage infrastructure-as-code solutions.
• Improve platform reliability, resiliency, scalability, and performance.
• Partner with engineering teams on reliability and observability.
• Support disaster recovery, backup, and business continuity initiatives.
• Design, implement, and maintain CI/CD pipelines.
• Automate manual operational tasks and improve deployment processes.
• Monitor production systems and identify opportunities to improve availability.
• Participate in incident response, troubleshooting, and root cause analysis.
• Develop and maintain monitoring, alerting, logging, and observability solutions.

Required qualifications

• 5+ years of experience in Site Reliability Engineering, DevOps, Cloud Infrastructure, Platform Engineering, or a related role.
• Strong experience managing and supporting production cloud environments.
• Experience building and maintaining CI/CD pipelines and deployment automation.
• Strong understanding of infrastructure-as-code principles and tooling.
• Experience troubleshooting production systems and resolving complex operational issues.
• Knowledge of networking, security, scalability, and high-availability architectures.
• Strong scripting or automation experience using languages such as Python, Bash, PowerShell, or similar.
• Experience working closely with software engineering teams throughout the software development lifecycle.
• Strong analytical, problem-solving, and communication skills.
• Ability to balance operational stability with delivery speed and business priorities.

Nice to have

• Experience supporting high-growth SaaS platforms.
• Experience with AWS, Azure, or Google Cloud Platform.
• Experience with Kubernetes, Docker, and containerized environments.
• Experience with Terraform, Pulumi, CloudFormation, or other infrastructure-as-code tools.
• Experience with GitHub Actions, GitLab CI/CD, Jenkins, CircleCI, or similar automation platforms.
• Experience with observability platforms such as Datadog, New Relic, Grafana, Prometheus, Splunk, or similar tools.
• Experience with Database Operations, Database Scacling, Query Optimization, and BCDR
• Experience with implementing Zero-downtime deployments
• Familiarity with security frameworks, compliance requirements, and operational governance practices.
• Experience building highly available, mission-critical applications and services.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• FSA/HSA
• 401(k)
• Flexible PTO
• Fully remote workplace
• Technology stipend
• Opportunities for advancement

Before you apply

• Must be authorized to work for any US employer in the United States.
• Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas.
• Hiring is contingent upon candidates successfully passing a criminal background check.
• Locality Media participates in E-Verify.

About the company

First Due provides fire and EMS agencies with software solutions to prevent first responder injury or death by empowering safer and more effective operations.