Service Account Manager - Commercial Industrial

The role

The Service Account Manager drives revenue growth through customer relationship management, business development, and service sales. This person manages project execution from opportunity identification through completion for the Commercial Industrial business in the Southwest Region.

What you will do

• Develop and strengthen relationships with existing customers.
• Identify and secure new business opportunities and service agreements.
• Respond to customer inquiries for service work and electrical solutions.
• Conduct site visits to evaluate customer needs and project requirements.
• Develop accurate estimates and project budgets.
• Prepare and submit estimates, proposals, and contract documents.
• Coordinate project schedules, milestones, and customer communication.
• Select and support Lead Technicians for project execution.
• Track project performance including labor utilization and schedule adherence.
• Ensure assigned projects achieve established profitability goals.

Required qualifications

• Minimum of 10 years of electrical industry experience.
• Ability to develop design-build estimates and manage customer projects.
• Strong business development, sales, and customer relationship management skills.
• Proven leadership and team coordination abilities.
• Strong understanding of electrical systems, service operations, and construction project processes.
• Ability to read, interpret, review, and manage contracts, proposals, specifications, and project documentation.
• Strong organizational, problem-solving, and time management skills.
• Detail-oriented with a commitment to accuracy and follow-through.
• Ability to effectively communicate with customers, vendors, technicians, and company leadership.
• Knowledge of company policies, procedures, and operational best practices.
• Confident, professional, and assertive communication skills.
• Proficiency with estimating, project management, and business software applications.

Nice to have

• Electrical industry and customer service experience preferred.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday pay
• Life and disability insurance
• Professional development and training opportunities
• Employee assistance program (EAP)

About the company

Loenbro is a construction lifecycle partner to customers across the U.S. in industries including electrical, mechanical, structural, and more.