Professional Services Manager (Chicago, IL or Bellevue, WA)

The role

You will own complex customer engagements end-to-end by leading process discovery, architecture design, and advanced configuration of Risk Cloud solutions. You will act as a GRC advisor to translate business objectives into scalable platform workflows.

What you will do

• Own complex professional services projects end-to-end
• Conduct deep-dive discovery sessions to define requirements and architect solutions
• Build sophisticated Risk Cloud workflows and data models
• Utilize AI-assisted workflows to accelerate configuration and optimize process mapping
• Manage project scope, timelines, and deliverables
• Triage customer requests and delegate to junior consultants
• Provide strategic GRC advisory to guide customer strategy
• Identify early value realization opportunities
• Partner with Customer Success, Sales, and Product teams
• Mentor junior consultants and share configuration best practices

Required qualifications

• 5+ years of experience in professional services, SaaS consulting, or enterprise implementation within a B2B SaaS environment
• Proven track record of independently managing complex or bespoke customer projects
• Ability to master complex software platforms and build advanced, custom configurations and integrations
• Ability to communicate and synthesize LogicGate principles to external executives and internal stakeholders
• AI literacy and enthusiasm for leveraging AI tools
• Superior written and verbal communication skills
• Experience facilitating executive discovery sessions and navigating change management
• Ability to manage project health, protect SOW scope, and drive risk mitigation independently
• Willingness and ability to travel as needed for customer on-sites, team planning workshops, and company gatherings

Nice to have

• Hands-on experience as a former GRC practitioner (e.g., Risk Manager, Compliance Officer, IT Auditor)
• Advanced experience configuring LogicGate Risk Cloud or direct exposure to enterprise GRC platforms like AuditBoard, OneTrust, Drata, or MetricStream
• Experience delivering post-go-live custom enhancements, advisory engagements, or bespoke professional services
• Familiarity with API integrations, data transformations, or reporting/analytics tools within enterprise SaaS platforms
• Deep GRC Domain Expertise (e.g., SOC 2, ISO 27001, NIST, HIPAA, third-party risk, or internal audit processes)

Benefits

• Competitive base salaries
• Variable compensation plans
• Equity options
• Comprehensive health, wellness, and lifestyle benefits
• Generous paid time off
• Annual company holidays
• Continuous career advancement through structured mentorship and leadership training
• Premium learning platforms

About the company

LogicGate is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises and strengthen resilience. It provides a centralized view of risk and compliance with AI intelligence woven into the platform's core.