Manager, Customer Success (Bellevue, WA / Chicago, IL)

The role

You will lead and mentor a team of Customer Success Managers to drive engagement and retention. You will manage a client portfolio and coach the team on enterprise renewals and maximizing business value using the Risk Cloud AI GRC platform.

What you will do

• Lead, mentor, and develop a team of Customer Success Managers across the US and UK.
• Own team-level renewal, retention, and expansion performance metrics.
• Track forecasts and support direct reports with proactive save activities for at-risk accounts.
• Serve as a point of issue escalation for complex customer situations.
• Develop, maintain, and scale internal standards, operational playbooks, and customer retention strategies.
• Cascade company and department objectives to the team using the OKR framework.
• Partner with Sales, Implementation Services, and Product teams.
• Coach the team on leveraging Risk Cloud's AI capabilities and automated workflows.
• Participate in the employee lifecycle including interviewing and making compensation recommendations.

Required qualifications

• 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
• 2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
• Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
• Demonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance management.
• Exceptional communication and presentation skills.
• Proven ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks.
• Deep knowledge and experience working with the world’s largest companies to deliver outcomes and drive success for their business.

Nice to have

• Hands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce)
• Comfort using Google suite and Slack
• Robust GRC, risk management, or compliance industry knowledge
• A forward-thinking mindset with a demonstrated curiosity for utilizing Generative AI tools

Benefits

• Competitive base salaries
• Variable compensation plans
• Equity options
• Comprehensive health, wellness, and lifestyle benefits
• Generous paid time off
• Annual company holidays
• Continuous career advancement through structured mentorship, leadership training, and premium learning platforms

About the company

LogicGate is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises and strengthen resilience. The company provides a centralized view of risk and compliance with AI intelligence woven into the platform's core.