Senior Account Manager

The role

The Senior Account Manager will own the commercial lifecycle of assigned enterprise accounts. This includes managing retention, renewals, expansion, upselling, and cross-selling to drive revenue growth.

What you will do

• Own account commercial outcomes including retention, renewals, expansion, upselling, and cross-selling.
• Monitor account health and commercial risks to protect retention and renewal outcomes.
• Identify and execute upsell, cross-sell, and expansion opportunities to achieve sales quotas.
• Create and maintain account plans based on customer goals and business risks.
• Advise customers on improving localisation and content workflows.
• Coordinate multi-stakeholder opportunities, procurement activity, contract negotiations, and legal discussions.
• Partner cross-functionally with Customer Success, Solutions Architecture, Product, Finance, and Legal.
• Maintain accurate CRM records, account plans, pipeline updates, and forecasts.
• Use AI tools to improve customer research, account planning, and productivity.

Required qualifications

• +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts in a B2B SaaS environment.
• Track record of protecting customer revenue and achieving gross revenue retention or comparable targets.
• Experience selling to business, marketing, and sales stakeholders.
• Ability to understand complex SaaS products and translate capabilities into commercial value.
• Strong written and spoken English.
• Experience engaging and influencing C-level and senior stakeholders.
• Strong commercial skills including identifying growth opportunities, negotiating contracts, and navigating procurement or legal discussions.
• Competency using AI tools for customer research, synthesis, account planning, and decision-making.

Nice to have

• Experience engaging technical stakeholders (e.g., IT, engineering, product).
• Experience selling localisation, translation management, or other workflow software.
• Experience working with procurement processes such as RFPs, security reviews, or complex enterprise buying committees.
• Familiarity with structured sales methodologies or account planning frameworks.

Benefits

• Competitive salary
• Employee stock options
• Fully remote setup
• Flexible working hours
• Co-working budget
• Flexible vacation policy
• Home office setup budget
• Learning & development budget
• Health insurance
• Wellness allowance
• Regular retreats and social events

About the company

Lokalise provides an AI-powered localization platform that helps businesses manage software and marketing content. The platform enables teams to collaborate and launch globally faster by automating workflows and integrating with various tools.