Customer Service Representative

The role

You will work as a Customer Service Representative at the Byron Center Specialty Division. You will answer customer and vendor questions, quote products, enter orders and help manage inventory.

What you will do

• Model Lumbermen's core values and make customers see us as their first choice
• Model safety and help protect all employee owners
• Generate and deliver product quotes accurately and on time
• Maintain and manage inventory stock levels
• Answer customer and vendor inquiries and solve problems in a timely way
• Enter incoming customer orders accurately and efficiently
• Work with the production team so customer orders are completed and delivered on time

Required qualifications

• High School diploma or GED
• 2-5 years of experience in a professional customer service environment
• Proficient in Microsoft Office
• Friendly, professional demeanor
• Dependable
• Strong written and verbal communication skills
• Ability to work cooperatively with fellow employee owners
• Ability to manage tasks and complete work accurately in a timely manner
• Ability to move effectively between a variety of tasks

Nice to have

• College degree
• Strong Microsoft Excel skills
• Well organized, with the ability to prioritize and follow up in a fast-paced environment
• Attention to detail

Benefits

• Collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) with company-funded retirement
• Medical, dental, vision and life insurance
• Flexible spending or health savings account
• 401(k)
• The SOURCE: free and confidential support resources
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Before you apply

• Lumbermen's participates in E-Verify
• Drug and alcohol-free workplace

About the company

Lumbermen's is a 100% employee-owned distributor and manufacturer headquartered in Grand Rapids, Michigan, since 1955. It operates in Michigan, Ohio, Indiana, Kentucky and Minnesota.