Field Service Technician

The role

You will service, repair and install entry door products for customers in the field. You will also build customer relationships, keep service records and parts inventory, and help with production support in the Door shop as needed.

What you will do

• Represent Lumbermen's favorably and build relationships with customers
• Develop and maintain knowledge of the products offered
• Assess service and installation needs based on service requests
• Complete service, repair and install work in a timely, cost-effective manner
• Complete all service documentation accurately and on time
• Communicate effectively with the Service Coordinator
• Maintain an accurate and complete parts inventory, as applicable
• Safely operate and maintain the assigned company vehicle
• Keep the company vehicle stocked with necessary tools and supplies
• Comply with all safety policies and procedures and report accidents in a timely manner

Required qualifications

• High School diploma or GED
• 3-5 years of framing and/or finish carpentry experience
• Service-oriented and customer-focused
• Able to work cooperatively with sales and production teams
• Strong organizational skills
• Strong verbal and written communication skills
• Maintain a clean, neat, professional appearance
• Willing and able to learn
• Able to perform work accurately with high attention to detail
• Strong electro-mechanical aptitude
• Physical ability to continuously lift and bend, climb ladders, and work on knees for extended periods
• Proficiency with power tools

Nice to have

• Experience with Therma-Tru Doors
• Experience as a field technician on service or installation of entry doors
• 2-3 years of construction experience

Benefits

• Collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) with generous company-funded retirement
• Medical, dental, vision and life insurance
• Flexible spending or health savings account
• 401(k)
• Ulliance Life Advisor EAP
• The SOURCE, free and confidential support resources
• Clothing allowance of $250 per year
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Before you apply

• The company participates in E-Verify
• The company is a drug and alcohol-free workplace

About the company

Lumbermen's has been headquartered in Grand Rapids, Michigan since 1955 and operates in five states as a distributor and manufacturer. It is employee owned and describes itself as relationship powered.