Payments Dispute & Chargeback Specialist - Remote

The role

This person will manage and investigate payment disputes across the platform. They will handle the full dispute lifecycle and prepare evidence submissions to reduce chargeback rates.

What you will do

• Manage the end-to-end chargeback process from dispute notification to final resolution
• Review incoming disputes from Stripe and other payment processors
• Understand and categorize disputes based on card network reason codes
• Ensure disputes are responded to within required deadlines
• Investigate transactions and customer activity to determine the validity of disputes
• Identify cases of potential friendly fraud, unauthorized transactions, or policy abuse
• Prepare and submit structured evidence packages to dispute chargebacks
• Monitor dispute trends and identify fraud patterns or abuse behaviors
• Work closely with Customer Support to resolve disputes before they escalate
• Track and report key metrics such as chargeback ratio and dispute win rate

Required qualifications

• 4+ years experience handling chargebacks, payment disputes, or fraud investigations
• Experience working with Stripe, NMI, or other payment gateways
• Understanding of Visa, Mastercard, and card network dispute processes
• Strong attention to detail and analytical thinking
• Experience compiling dispute evidence and documentation
• Strong written communication (for bank dispute responses)
• Comfortable working in a fast-paced startup environment
• Professional-level English communication
• Availability to work U.S. business hours

Nice to have

• Experience in telehealth businesses or e-commerce companies
• Experience using tools like Disputeninja, Vector Payment, or chargeback management platforms
• Familiarity with fraud detection or payment risk tools
• Advanced Excel / data analysis skills

Before you apply

• Submit your application in English
• Ensure your resume reflects relevant experience for the role
• This position is open to candidates based in approved locations

About the company

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. They are a remote-first, globally distributed team.