Patient Access Rep - Behavioral Health

The role

This non-clinical healthcare professional captures Critical Data Elements through patient interviews and EMR usage. The role involves obtaining accurate patient registration, demographic, and financial information in a fast-paced clinical environment.

What you will do

• Obtains and processes patient demographic, insurance, and medical information.
• Registers patients into the Master Patient Index.
• Acts on Real Time Insurance eligibility messages.
• Identifies and resolves insurance verification issues.
• Answers and returns admission-related calls.
• Schedules Pathways appointments based on ASAM criteria.
• Manages assigned EPIC work queues.
• Prioritizes PAR workflow to meet performance standards.
• Assists with training and orientation of new staff.
• Communicates with internal and external customers.

Required qualifications

• High School diploma or equivalent
• One year experience providing service in a health care setting
• 35 wpm typing/word processing skills
• Compassionate and non-judgemental communication skills
• Beginning knowledge of American Society of Addiction Medicine (ASAM) dimensions and criteria
• Current Crisis Prevention Intervention (CPI) Certification or obtained within 90 days of hire
• Current American Health Association Health Care Provider Basic Life Support (BLS) Certification or obtained within 90 days of hire

Nice to have

• College course work toward an AA or BS degree in the Behavioral Health Field
• Two years recovery oriented sobriety
• Experience in behavioral health
• Experience with patient registration and scheduling in a fast-paced, team oriented setting

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs

About the company

Luminis Health is the employer for this position.