Laboratory Customer Service Representative - PRN- AAMC

The role

This person will provide customer service to patients, medical staff, hospital staff, and visitors. They will register specimens and orders in the Laboratory Information System and handle customer inquiries regarding billing and service.

What you will do

• Espouses principles of Lean Thinking and promotes process improvement.
• Maintains a safe and clean working environment.
• Maintains laboratory supplies inventory and conserves resources.
• Performs preventative maintenance and troubleshoots problems.
• Meets turnaround-time and productivity goals.
• Serves as a point of contact for customer inquiries.
• Answers the phone and responds to inquiries.
• Answers incoming customer calls regarding billing, product problems, and service questions.
• Assists with the training and orientation of new staff.
• Registers specimens and orders appropriate tests in the Laboratory Information System.

Required qualifications

• High school diploma or GED
• Proficient in Microsoft Word and Excel
• Working knowledge of basic computer skills and web-based applications
• Exposure to blood-borne pathogens

Nice to have

• Two years of previous customer service experience in a healthcare environment
• knowledge of medical and laboratory terminology

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs

About the company

Luminis Health provides various benefit offerings based on employment status.