Customer Service Representative-Patient Access and Support Services

The role

The Customer Service Representative obtains and processes patient demographic, insurance, and medical information. This person communicates with patients, medical staff, hospital staff, and visitors to provide customer service.

What you will do

• Obtains and processes patient demographic, insurance and medical information.
• Maintains a 98% accuracy rate for registrations, admissions and financial purposes.
• Adheres to compliance policies and department working schedules.
• Answers phones courteously and responds to inquiries.
• Prioritizes workflow including workqueue management and insurance verification.
• Communicates financial responsibilities to patients and collects funds.
• Registers patients face-to-face.
• Assists with the training and orientation of new staff.
• Monitors and corrects the department work queue daily.
• Participates in team performance reviews.

Required qualifications

• High school diploma or GED
• Typing minimum of 20 wpm
• Excellent communications skills
• Working knowledge of basic computer skills and web-based applications
• If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required

Nice to have

• Two years of previous registration or insurance experience in a healthcare environment
• Knowledge of medical terminology

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs

About the company

Luminis Health provides various benefits and uses a two-way SMS texting platform for Talent Acquisition notifications.