Customer Information Assistant

The role

This person acts as the first point of contact for patients, guests, visitors, and staff at the Luminis Health Anne Arundel Medical Center main campus. They meet, greet, and assist individuals while maintaining a professional environment in the Customer Information area.

What you will do

• Meets, greets, and assists patients, family members, visitors and vendors.
• Maintains a professional, welcoming, and orderly environment in the Customer Information area.
• Answers the phone, provides requested information and transfers calls.
• Directs patients and visitors to appropriate hospital departments or services.
• Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information.
• Complies with federal, state, and local regulatory and LHAAMC contractual requirements.
• Provides patient transportation as appropriate.
• Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services.
• Uses the electronic medical record and other hospital resources to locate patient appointments.
• Supports the registration process at Hackerman-Patz House as needed.

Required qualifications

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Two years of previous customer service experience.
• Effective communication skills both verbal and written.
• Basic personal computer and typing abilities (35wpm).

Nice to have

• Worked in a healthcare environment.
• Medical terminology knowledge recommended.

Benefits

• Medical, Dental, and Vision Insurance.
• Retirement Plan w/employer contribution.
• Paid Time Off.
• Employee Tuition Assistance Benefits.
• Employee Referral Bonus Program.
• Employer Paid Holidays, Disability, and Life/AD&D for full time employees.
• Wellness Programs.
• Employee Assistance Programs.

About the company

Luminis Health is the employer for this position at the Anne Arundel Medical Center.