Customer Service Representative

The role

You will register patients, process their demographic, insurance and medical information, and answer calls in a professional way. You will also collect payments and manage your own work queue.

What you will do

• Accurately obtain and process patient demographic, insurance and medical information for registrations, admissions and financial purposes.
• Keep a 98% accuracy rate, following Best Practice Standards.
• Answer the phone courteously and professionally, respond to inquiries, and refer calls as appropriate.
• Independently prioritize your workflow, including work queue management, patient registrations and insurance verification.
• Communicate financial responsibilities to patients and collect funds accordingly.
• Register patients face-to-face.
• Help train and orient new staff.
• Monitor and correct the department work queue daily.
• Take part in team performance reviews.
• Know downtime and disaster procedures and perform job functions during such conditions.

Required qualifications

• High school diploma or GED.
• Typing speed of at least 20 wpm.
• Excellent communication skills.
• Working knowledge of basic computer skills and web-based applications.
• Follow department and organization compliance policies, including timely arrival, minimal absences and appropriate attire.
• Certification in Medical Interpretation, if serving as a bilingual or multilingual interpreter.

Nice to have

• Two years of previous registration or insurance experience in a healthcare environment.
• Knowledge of medical terminology.

Benefits

• Medical, dental and vision insurance.
• Retirement plan with employer match for employees who work more than 1000 hours in a calendar year.
• Paid time off.
• Tuition assistance.
• Employee referral bonus program.
• Paid holidays, disability, and life/AD&D for full-time employees.
• Wellness programs.
• Employee assistance programs.

Before you apply

• Benefit offerings depend on employment status.
• Applicants can opt in to receive recruiter text messages during the application. Standard text messaging rates may apply.

About the company

Luminis Health is the employer, and this role supports patients, medical staff, hospital staff and visitors. The posting references AAMC policies and practices.