Orthopedic Patient Care Coordinator

The role

You will coordinate patient care and support physicians and clinic staff in an orthopedic practice. Your work includes scheduling, insurance checks, patient communication and keeping patient records accurate.

What you will do

• Use medical practice software correctly to keep patient database information accurate.
• Coordinate patient care needs to carry out the plan of care.
• Verify patient appointments, insurance and in-office procedure authorizations.
• Edit and mail letters to patients, including surgical posting and instructions.
• Triage patient calls in a timely manner.
• Communicate with the physician about changes to the medical plan of care.
• Assist with physicians, physician assistants and other staff for a coordinated approach to patient care.
• Assist the physician with special projects, such as organizing meetings, depositions and lectures.
• Take part in clinical outcome projects and process improvement initiatives.
• Demonstrate the I.C.A.R.E. behaviors to improve the patient's experience.

Required qualifications

• High school diploma
• Basic personal computer skills
• One year of clerical or billing experience in a medical office setting
• Excellent communication skills
• Exposure to blood-borne pathogens is reasonably expected

Nice to have

• Medical records experience

Benefits

• Medical, dental and vision insurance
• Retirement plan with employer match for employees who work more than 1000 hours in a calendar year
• Paid time off
• Tuition assistance
• Employee referral bonus program
• Paid holidays, disability, and life/AD&D insurance for full-time employees
• Wellness programs
• Employee assistance programs

Before you apply

• Reasonable accommodations may be made for individuals with disabilities, under the Americans with Disabilities Act.
• You can opt in to receive text updates from the recruiter during the application; standard text messaging rates may apply.

About the company

Luminis Health is the employer, and this patient care coordinator role is in its orthopedic clinic. The posting describes the company's benefits and recruiting process.