Patient Access Associate

The role

The Patient Access Associate is a hospital-based, non-clinical professional who serves as the first point of contact for patients. This person handles registration, admission, and the collection of demographic and financial information.

What you will do

• Greet patients and visitors professionally.
• Identify patients in the Master Patient Index and update demographics.
• Verify information on armbands.
• Explain required documents and obtain signatures.
• Conduct face-to-face interviews for demographic and financial information.
• Process Real-Time Eligibility messages.
• Identify self-pay patients and forward to Medicaid staff.
• Scan documents into patient records.
• Schedule appointments, surgeries, and medical procedures.
• Communicate financial responsibilities and collect funds.

Required qualifications

• High school diploma or equivalent.
• 0–11 months of direct Patient Access or healthcare registration experience.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a high-paced healthcare environment.
• Excellent attention to detail and accuracy in data entry and documentation.
• Compassionate, patient-centered approach to service delivery.
• Must obtain Certified Patient Access Specialist (CPAS) certification within 8 months of hire.
• Exposure to blood-borne pathogens.
• Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs

About the company

Luminis Health is a healthcare provider.