Mobile Service Technician, Hayward

The role

The Mobile Service Technician performs field service repairs by traveling to client locations. This person will diagnose, maintain, and repair Lucid Motors vehicles in the field.

What you will do

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Perform the walk-around and write-up processes to assess client needs
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures
• Invoice and collect payment
• Perform customer service duties such as answering phones, scheduling appointments, and calling customers
• Review appointment schedule to plan travel time and visit duration

Required qualifications

• 2-5 years of experience as an automotive service technician
• Self-sufficient, highly organized and comfortable working independently and as part of a team
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office
• EPA 609 Certification
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
• Previous Mobile Service Technician experience
• Previous experience with EV diagnosis and repair
• Experience in luxury automobile repair environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program
• Service van or truck provided
• Tools provided
• Reimbursement for successful completion of ASE certifications
• Lucid provided CPR training

Before you apply

• Expected to have ASE certifications obtained within 6-8 months of hire date
• Willingness to complete Lucid provided CPR training post hire

About the company

Lucid is creating exceptional mobility experiences through innovation. The company uses proprietary technology and software-defined vehicle architecture to build award-winning vehicles.