Service Concierge - King of Prussia, PA

The role

The Service Concierge interfaces with service center clients to provide a customer experience. This person will greet clients, answer phones, schedule appointments, and assist with vehicle check-ins.

What you will do

• Provides a world-class customer experience to all Lucid clients
• Coordinate and schedule client appointments
• Manage open service tasks and due bills
• Proactively contact customers to verify concerns and log activities
• Manage and facilitate loaner agreements and rental vehicle requests
• Generate Work Order Pre-writes and obtain signatures
• Assist Service Advisors during vehicle check-in with walkthroughs and intake forms
• Manage a monthly budget and oversee ordering of supplies and refreshments
• Report and submit service requests for facility repairs and maintenance
• Perform valet duties as needed

Required qualifications

• 18 years of age or older
• Demonstrated excellence in customer service
• Capacity for problem solving and ability to handle multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office
• Ability to learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• Experience in luxury retail
• Experience in automotive
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Equity program
• Discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire
• Drivers under 21 must successfully complete Lucid Training upon hire

About the company

Lucid is creating exceptional mobility experiences through innovation. The company uses proprietary technology and software-defined vehicle architecture to build vehicles like Lucid Air and Lucid Gravity.