Service Advisor, San Jose

The role

You will provide customer service to clients and manage the service process. This includes greeting clients, consulting with technicians, documenting concerns, and explaining service options and costs.

What you will do

• Ensure clients are informed throughout the service experience
• Conduct comprehensive inspections and check-in processes for customer vehicles
• Check in new vehicles and document transport damage on PDI vehicles
• Manage and facilitate loaner agreements and rental vehicle requests
• Uphold the Customer Satisfaction Index KPI
• Review and revise work orders after technicians and detailers complete tasks
• Address and correct warranty claim rejections
• Acquire customer signatures for service authorization and service invoice via DocuSign
• Collect payment for customer pay repairs
• Explain invoices to customers regarding performed repairs

Required qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem-solving and creative thinking skills
• Ability to articulate and document details to ensure smooth workflow
• Ability to tailor and explain automotive terminology and concepts to customers
• Proficiency in computer applications such as Microsoft Office
• Ability to learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Equity program
• Discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire
• Drivers under 21 must successfully complete Lucid Training upon hire

About the company

Lucid is creating exceptional mobility experiences through innovation. They design, engineer, and produce vehicles in-house across global offices and manufacturing facilities.