Staff Quality Strategic Customer Lead

The role

The Staff Quality Strategic Customer Lead serves as the Quality leader for assigned programs. This person defines and executes the program-level quality strategy across the full product lifecycle for robotaxi products.

What you will do

• Establish and oversee the quality strategy throughout the product development lifecycle for robotaxi products.
• Serve as the Quality organization leader and primary point of contact for the assigned product line or program.
• Lead the Quality Program Team across Technical Quality, Manufacturing Quality, Supplier Quality, and Field Quality for new programs.
• Develop and manage the Program Quality Plan, including timelines, resources, risks, deliverables, and escalation paths.
• Define and drive launch and sustaining quality deliverables.
• Ensure program readiness for Clear-to-Build milestones.
• Ensure all noncompliance issues are properly documented, assigned, tracked, and closed.
• Support customer and regulatory engagements.
• Identify and implement new processes and standards that improve product quality and program execution.
• Manage quality metrics, reporting, performance reviews, and executive escalations.

Required qualifications

• Bachelor’s degree.
• PMP certification.
• Eight or more years of experience in product development, manufacturing, or quality operations.
• Eight or more years of project or program management experience and/or experience leading cross-functional teams.
• Strong knowledge of APQP, DFMEA, and PFMEA.
• Experience defining and managing Critical-to-Quality characteristics at the part, system, and vehicle levels.
• Hands-on experience leading root cause and corrective action activities during builds, including validating interim and permanent corrective actions.
• Strong knowledge of continuous improvement and Six Sigma methodologies.
• Ability to independently resolve complex problems and make data-driven decisions.
• Experience using metrics to manage performance and drive accountability.
• Ability to lead teams and communicate effectively with senior management.
• Proficiency with Microsoft PowerPoint, Word, Excel, and Outlook.

Nice to have

• Automotive industry experience preferred

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program
• Eligible employees may also participate in a discretionary annual cash incentive program

About the company

Lucid creates exceptional mobility experiences through innovation and proprietary technology. The company uses deep vertical integration with design, engineering, and production happening in-house.