Service Operations Trainer (Automotive Aftersales)

The role

You will develop and deliver training programs for service technicians, advisors, and managers. This includes creating training materials and providing on-the-job coaching to enhance service and parts management skills.

What you will do

• Design, develop, and deliver in-person and virtual training sessions
• Create training materials including manuals, presentations, videos, and e-learning modules
• Provide training on service processes and customer service standards
• Work directly with service teams in the field to provide on-the-job coaching
• Identify and address knowledge gaps through continuous feedback
• Develop and maintain a feedback loop with field teams
• Deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes
• Ensure Parts teams follow company policies for inventory control, stock levels, and ordering procedures
• Provide guidance on troubleshooting parts-related issues

Required qualifications

• 3–5 years of experience in service and/or parts training, operations, or customer service
• Proven experience developing and delivering operational training
• Strong understanding of service processes, customer service standards, and parts management
• Excellent presentation and facilitation skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving mindset and attention to detail

Nice to have

• automotive or EV experience
• Experience with parts inventory management and logistics

Benefits

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• salaried/exempt employee accrue up to 160 hours paid time off
• equity program
• discretionary annual cash incentive program

About the company

Lucid creates mobility experiences through proprietary technology and software-defined vehicle architecture. The company uses deep vertical integration with design, engineering, and production happening in-house.