Regional Aftersales Manager - France

The role

The Regional Aftersales Manager supports aftersales operations in France. This person will manage service performance, customer experience, field quality, warranty administration, and service partner governance.

What you will do

• Own aftersales performance and customer experience outcomes for the French market.
• Monitor and improve customer satisfaction, service quality, and network performance.
• Lead resolution of significant customer concerns, service escalations, and operational issues.
• Govern operational performance across Authorized Repairers, Agents, and contracted service providers.
• Ensure service network readiness, coverage, capacity, and capability.
• Own field quality performance and coordinate technical escalation processes.
• Coordinate investigation and resolution of complex technical and product quality concerns.
• Oversee warranty administration and performance within the French market.
• Monitor parts availability and service readiness across the French network.
• Support development of technical capability and service excellence across the French network.

Required qualifications

• Degree qualification in Automotive Engineering, Business Administration, Operations Management, or a related discipline.
• Significant experience in automotive aftersales, service operations, warranty management, field quality, or technical support environments.
• Strong understanding of service network management, customer experience, warranty administration, technical operations, and field quality processes.
• Experience managing dealer, distributor, retailer, agent, or Authorized Repairer networks.
• Experience investigating, reporting, and escalating field quality or product performance concerns within an automotive environment.
• Strong analytical, technical problem-solving, stakeholder management, and communication skills.
• Experience working with aftersales systems, warranty platforms, case management tools, and operational performance reporting.
• Experience supporting field quality investigations, technical campaigns, product quality reporting, or corrective action processes within an automotive environment.
• Ability to manage complex customer, technical, quality, and partner escalations within a matrix organization.
• Fluent in French and English.

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• A background check may be required during the hiring process.

About the company

Lucid creates exceptional mobility experiences through innovation and proprietary technology. The company uses a deep vertical integration model with design, engineering, and production happening in-house.