Service Advisor, Coolidge

The role

You will provide customer service to clients and ensure an exceptional experience during the service process. You will greet clients, consult with technicians, document concerns, and explain service options including time and cost estimates.

What you will do

• Inform clients throughout the service experience
• Conduct vehicle inspections and check-in processes
• Document transport damage on PDI vehicles
• Manage and facilitate loaner agreements and rental vehicle requests
• Uphold the Customer Satisfaction Index KPI
• Review and revise work orders for accurate documentation
• Address and correct warranty claim rejections
• Acquire customer signatures via DocuSign and collect payments
• Explain invoices to customers
• Greet clients and direct phone calls

Required qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem-solving and creative thinking skills
• Ability to articulate and document details
• Ability to tailor and explain automotive terminology and concepts to customers
• Proficiency in Microsoft Office and ability to learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire
• Drivers under 21 must successfully complete Lucid Training upon hire

About the company

Lucid is creating exceptional mobility experiences through innovation. They design and build vehicles with a proprietary technology and software-defined vehicle architecture.