Onsite HR Shared Services Specialist (Contract)

The role

This person will serve as the primary Human Resource contact for North America inquiries. They will manage employee support, HR operations, and compliance, audit, and risk related activities.

What you will do

• Serve as the first point of contact for walk-up questions and HR Helpdesk tickets.
• Triage incoming cases and determine resolution or escalation paths.
• Partner with HR Centers of Excellence to resolve escalated issues.
• Maintain detailed case documentation and troubleshooting steps.
• Monitor open cases to ensure Service Level Agreements are met.
• Help curate and maintain HR knowledge base content.
• Maintain employee files and HRIS records.
• Manage pre-boarding and onboarding activities for North America.
• Prepare documentation and process routine HR transactions.
• Oversee international transfers, contractor conversions, and work authorization documentation.

Required qualifications

• 4–5 years of experience in an HR generalist, HR assistant, HR operations, or compliance focused role, or 2+ years of experience with a Bachelors degree.
• Strong proficiency in Excel, Word, and PowerPoint.
• Exceptional attention to detail, accuracy, and organization in handling employee data and documentation.
• Ability to manage confidential information with discretion and professionalism.
• Strong customer service orientation, sound judgment, and the ability to manage multiple tasks in a fast paced environment.

Nice to have

• Experience supporting audit, compliance, or SOX related processes
• Experience with HRIS and ticketing systems such as SuccessFactors Employee Central, Workforce Software, Ceridian Dayforce, Greenhouse ATS, Jira, ServiceNow, or Smartsheet

Benefits

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program
• discretionary annual cash incentive program

About the company

Lucid is creating exceptional mobility experiences through innovation. They design and build vehicles with a proprietary technology and software-defined vehicle architecture.