Service Concierge, San Diego

The role

The Service Concierge provides customer experience by greeting clients, answering phones, and scheduling appointments. This role manages service tasks, loaner agreements, and assists Service Advisors with vehicle check-ins.

What you will do

• Provide customer experience to Lucid clients
• Coordinate and schedule client appointments
• Manage open service tasks and due bills
• Proactively contact customers to verify concerns and log activities
• Manage and facilitate loaner agreements and rental vehicle requests
• Generate Work Order Pre-writes and obtain signatures
• Assist Service Advisors with vehicle check-in, intake forms, and photographing damages
• Manage a monthly budget and oversee ordering of supplies and refreshments
• Report and submit service requests for facility repairs and maintenance
• Perform valet duties as needed

Required qualifications

• 18 years of age or older
• Demonstrated excellence in customer service
• Capacity for problem solving and handling multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office
• Ability to learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• Experience in luxury retail
• Experience in automotive
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire
• Drivers under 21 must successfully complete Lucid Training upon hire

About the company

Lucid creates mobility experiences through proprietary technology and software-defined vehicle architecture. The company uses deep vertical integration with design, engineering, and production happening in-house.