Sr. Transaction Operations Specialist

The role

This person will support Inside Sales and customer-facing field Sales teams from the reservation process through deliveries. They will act as an extension of the DMV Operations team.

What you will do

• Coordinate with Sales, Delivery and Order Operations teams to ensure vehicle purchase documents are complete and accurate.
• Prepare and review customer Purchase Agreements, disclosures and vehicle DMV documents for customer deliveries.
• Process DMV registrations across multiple states for customers and fleet vehicles.
• Record information and ensure data quality in multiple systems.
• Serve as authority on vehicle taxes and fees.
• Provide operational support to business partners for ad-hoc initiatives.
• Support revenue recognition reviews on an ongoing basis.
• Work with Supervisor to continuously improve training material and help aide in training of new hires.

Required qualifications

• Demonstrated experience in processing Title and Registration, Sales Contract Processing and other Sales and DMV documents.
• Passion for the customer experience and an understanding of how operational efficiencies impact said experience.
• Must be able to multi-task, be flexible, and perform in a fast-paced environment.
• Comfort navigating ambiguity with an ability to create in an undefined, unestablished environment.
• Ability to work independently and think creatively with a proven track record of execution.
• Exceptional organizational skills and attention to detail.
• Strong communication skills, both written and verbal.

Nice to have

• 2 years of experience with In-State Dealership Title and Registration
• Dealership Business Office administration or Dealership Finance Assistant

Benefits

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program
• discretionary annual cash incentive program

About the company

Lucid is creating exceptional mobility experiences through innovation. They use proprietary technology and software-defined vehicle architecture to build vehicles like Lucid Air and Lucid Gravity.