Service Parts Advisor, Costa Mesa

The role

The Parts Advisor oversees parts operations within the service center to provide customer satisfaction and manage parts inventory. This role focuses on parts efficiency to support seamless service center operations.

What you will do

• Manage parts inventory to optimize operations
• Maintain an accurate parts inventory control system
• Order inventory and special-order parts for repairs
• Receive and stock parts orders in designated areas
• Manage parts transfers between Lucid Service locations
• Generate parts estimates for customers, insurance companies or internal fleet vehicles
• Stay up to date on part revision changes
• Achieve and maintain a high First Time Fill Rate
• Organize and oversee parts warranty returns
• Promote sales of accessories according to Lucid guidelines

Required qualifications

• 2 – 5 years of experience as a Service Parts Advisor (back counter)
• Proficiency in parts catalog search
• Willingness to obtain forklift certification
• Ability to work independently and make timely decisions in a fast-paced environment
• Excellent organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to use basic computer applications such as Microsoft Office
• Ability to learn proprietary DMS software
• Ability to lift 50 lbs.
• Standing, walking, and bending for extended periods of time
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM Parts training

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program
• Eligible employees may also participate in a discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire

About the company

Lucid is creating exceptional mobility experiences through innovation. The company uses proprietary technology and software-defined vehicle architecture to build award-winning vehicles.