Manager, Service Tooling and Equipment

The role

You will lead the strategy, development, deployment, and management of tools, equipment, and infrastructure for the service network. This includes managing the Global Service Tooling & Equipment program across North American service locations.

What you will do

• Own the Global Service Tooling & Equipment program across 30+ North American service locations.
• Lead the development and deployment of a fleet of Mobile Service vehicles.
• Lead and develop the Service Tooling team.
• Partner with Facilities and Service Operations on new Service Center readiness.
• Own and continuously improve Lucid's Service Tooling Catalog and management systems.
• Define tooling strategy for existing and future vehicle platforms.
• Partner with Engineering and Field Service Engineering to translate vehicle service requirements into tooling solutions.
• Own tooling readiness for new vehicle programs.
• Manage strategic tooling and equipment suppliers from sourcing through deployment.
• Establish standardized tooling packages and equipment specifications.

Required qualifications

• 7+ years of experience in automotive service operations, service engineering, tooling and equipment, technical program management, fleet operations, manufacturing, or a related technical operations en
• 2+ years of experience leading people, programs, suppliers, or cross-functional technical teams.
• Strong understanding of automotive repair environments, technician workflows, service-center operations, tooling, shop equipment, and vehicle diagnostics.
• Demonstrated experience taking complex programs from requirements definition through sourcing, validation, deployment, and sustained operations.
• Strong program-management capability with experience managing multiple simultaneous projects, schedules, dependencies, budgets, risks, and stakeholders.
• Experience managing suppliers, sourcing technical equipment, evaluating quotations, negotiating commercial terms, and holding vendors accountable for quality, cost, and delivery.
• Ability to understand technical requirements and effectively communicate between technicians, engineers, suppliers, operations teams, and senior leadership.
• Strong analytical skills with the ability to use data to evaluate readiness, utilization, cost, supplier performance, and operational risk.
• Experience developing standardized processes, SOPs, dashboards, tracking systems, and operational controls.
• Demonstrated ability to operate effectively in a fast-paced environment where requirements, vehicle programs, and priorities may change rapidly.
• Excellent written and verbal communication skills with the ability to influence across organizations without direct authority.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Nice to have

• Experience supporting electric vehicles, high-voltage vehicle systems, advanced vehicle platforms, or EV service operations.
• Experience with new vehicle launches, prototype or pre-production vehicles, serviceability validation, or early fleet deployment.
• Experience developing or deploying mobile-service vehicles or other specialized fleet configurations.
• Familiarity with automotive lifts, alignment systems, ADAS calibration equipment, battery handling equipment, diagnostic equipment, compressed-air systems, and other automotive shop infrastructure.
• Experience supporting a geographically distributed service or field organization.
• Experience with tools such as Jira, Smartsheet, Coupa, Tableau, Excel, or similar program-management and business systems.
• Experience creating digital tooling catalogs, asset-management systems, procurement workflows, or operational dashboards.

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Equity program
• Discretionary annual cash incentive program

About the company

Lucid is creating exceptional mobility experiences through innovation. The company uses proprietary technology and software-defined vehicle architecture to build vehicles for the global automotive market.