Delivery Associate

The role

The Delivery Associate facilitates customer vehicle deliveries and ensures vehicle readiness. They walk owners through key vehicle features and manage lease-end vehicle returns.

What you will do

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist
• Conduct pre-delivery conversations with customers to confirm details and set expectations
• Guide customers through key features and functions of their Lucid vehicle
• Conduct post-delivery conversations to address questions
• Manage a pipeline of lease-end customers to schedule grounding of vehicles
• Conduct lease-end vehicle intake appointments
• Represent Lucid by articulating technological, design, and quality advantages
• Utilize Salesforce to document activity and delivery specifications
• Manage vehicle readiness including final quality checks
• Prep and stage vehicles in delivery area

Required qualifications

• 2-5 years of customer facing professional experience
• Excellent interpersonal and organizational skills
• Comfortable navigating ambiguity
• Comfort with using Salesforce or equivalent CRM system
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline
• Ability to engage with all customers and members of the Lucid community
• Strong oral and written communication, empathy, and active listening ability
• Ability to prioritize and schedule tasks independently
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to twist, bend, squat, reach, and stand for extended periods of time

Nice to have

• Experience in a luxury retail or hospitality environment

Benefits

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

About the company

Lucid is creating mobility experiences through innovation and proprietary technology. They design, engineer, and produce vehicles in-house across global offices and manufacturing facilities.