Service Center Operations Specialist, Frankfurt (m/f/d)

The role

You will support the full service journey including customer intake, repair coordination, parts management, and technical workshop support. The role involves customer communication, vehicle diagnosis, and maintaining inventory for Lucid Battery Electric Vehicles.

What you will do

• Serve as a professional first point of contact for customers
• Identify and document customer concerns through interviews and vehicle walk-arounds
• Explain service options, repair timing, and cost estimates
• Monitor service progress and inform customers
• Support appointment handling, invoicing, and payment processing
• Diagnose, repair, and maintain Lucid Battery Electric Vehicles
• Collaborate with technicians and service advisors to resolve service issues
• Follow safety procedures for high-voltage and live vehicle systems
• Document service activities and parts usage in digital systems
• Manage replacement parts, inventory, and stock counts

Required qualifications

• Completed vocational training in an automotive, service, logistics, warehouse, or technical field
• Professional experience in an automotive service center, dealership, workshop, customer support, parts, logistics, or technical repair environment
• Minimum 3 years of relevant experience in automotive service, customer support, dealership operations, parts, logistics, or workshop environments
• Strong customer service mindset
• Clear written and verbal communication skills in German and English
• Solid technical understanding of vehicle systems
• Proficiency in Microsoft Office
• Valid Class B driver license
• Forklift license required if the role includes full parts and warehouse handling responsibilities
• High-voltage training or certification required where the role includes work on HV systems

Nice to have

• Experience with premium automotive brands or premium service environments
• Previous experience with electric vehicles, EV service operations, or high-voltage systems
• Familiarity with inventory management systems, ordering platforms, DMS tools, diagnostic software, and workshop systems
• Manufacturer-level technical certifications, master technician background, or diagnostic specialist experience
• Experience with vehicle communication systems such as CAN, LIN, or MOST, as well as chassis, brake, HVAC, thermal, or suspension systems
• Demonstrated ability to learn quickly, adapt to new digital tools, and work effectively in innovation-driven environments
• Strong problem-solving ability, analytical mindset, and supportive team spirit
• Experience mentoring or supporting junior technicians
• 5 to 7 years of hands-on automotive repair experience, including EV platforms, diagnostics, and complex vehicle repairs

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• A background check may be required during the hiring process

About the company

Lucid creates mobility experiences through proprietary technology and software-defined vehicle architecture. The company uses deep vertical integration with design, engineering, and production happening in-house.