Body Repair Operations Manager - Europe

The role

You will own the development, performance, and continuous improvement of the European body repair network. This role involves managing partner relationships, ensuring repair standards, and handling complex escalations across Europe.

What you will do

• Identify, assess and onboard new body repair partners
• Own relationships with existing body repair partners using KPIs
• Drive consistent implementation of Lucid body repair standards and procedures
• Act as the European escalation point for complex body repair and operational cases
• Monitor network performance and identify trends through operational data
• Partner with Service Operations, Technical Support, Quality, Warranty and Training
• Coordinate the European rollout of body repair systems, diagnostic equipment and specialized tooling

Required qualifications

• 5+ years of automotive experience, including significant experience in body repair, collision repair and/or vehicle painting
• Strong understanding of body shop operations, repair processes, quality standards and repair performance
• Proven experience in partner, network or multi-site management
• Strong stakeholder management, communication and problem-solving skills
• Confidence using digital applications, reporting tools and performance data
• Fluent English
• Willingness to travel regularly across Europe, up to approximately 50%

Nice to have

• Experience working with a premium automotive or electric vehicle brand, or within an OEM-approved or certified collision repair network
• Experience operating across multiple European markets and within a matrix organization
• Additional proficiency in German, French, Italian and/or Spanish

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program

Before you apply

• A background check may be required during the hiring process

About the company

Lucid creates mobility experiences through innovation and proprietary technology. The company uses deep vertical integration with design, engineering, and production happening in-house.