Service Advisor, Seattle

The role

You will provide customer service to clients and ensure an exceptional experience during the service process. You will greet clients, consult with technicians, document concerns, and explain service options including time and cost estimates.

What you will do

• Ensure clients are informed throughout the service experience
• Conduct comprehensive inspections and check-in processes for customer vehicles
• Check in new vehicles and document transport damage on PDI vehicles
• Manage and facilitate loaner agreements and rental vehicle requests
• Uphold the Customer Satisfaction Index KPI
• Review and revise work orders after technicians and detailers complete tasks
• Address and correct warranty claim rejections
• Acquire customer signatures for service authorization and service invoice via DocuSign
• Collect payment for customer pay repairs
• Explain invoices to customers regarding completed repairs

Required qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem-solving and creative thinking skills
• Ability to articulate and document details to ensure smooth workflow
• Ability to tailor and explain automotive terminology and concepts to customers
• Proficiency in computer applications such as Microsoft Office
• Ability to learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• Successful completion of a drug test and background check including motor vehicle records is a condition of employment
• Willingness to complete Lucid provided CPR training post hire

About the company

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Lucid Motors is an equal opportunity employer.