Service Supervisor, Goose Island ( 2nd Shift )

The role

The Supervisor, Service Center (2nd Shift) assists the service manager in day-to-day operations. This person manages a team of advisors, technicians, service assistants, and parts staff.

What you will do

• Manages and develops Service Team members and the day-to-day service business
• Evaluates employee performance and provides feedback
• Involved in selection, training, and development of service employees
• Support, implement and provide follow-up for all training
• Manage timecards and schedules for service center team members
• Address client concerns or complaints
• Ensure department compliance with industry standards, regulations, and restrictions
• Delegate and direct service tasks to ensure timely vehicle repairs
• Perform quality control checks on vehicles after repairs
• Resolve people and safety issues

Required qualifications

• Automotive service experience including understanding various KPI’s
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• Self-starter with curiosity and desire to review processes and execute changes
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement
• Excellent written and verbal communication skills
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire

About the company

Lucid creates exceptional mobility experiences through innovation. They use proprietary technology and software-defined vehicle architecture to build award-winning vehicles.